Refund policy
Returns & Refunds Policy
Effective Date: 12th April 2025
At Rudi’s Naturals, we hope you and your little ones love our gentle, natural baby products as much as we love making them. But if something isn’t quite right, we’re here to help.
💫 Change of Mind Returns
If you change your mind, we accept returns of unopened, unused products within 14 days of delivery.
To be eligible for a return:
- Items must be unused, unopened, and in their original packaging
- You must request a return within 14 days of receiving your order
- Items must be returned within 14 days of your return being approved
To start a return, please email us at rudisnaturals@gmail.com with your order number and reason for return. We’ll provide return instructions.
Please note:
- Opened or used products cannot be returned due to hygiene reasons, unless faulty
- Return shipping costs are the customer’s responsibility unless the item is damaged or incorrect
🚫 Non-Returnable Items
Unfortunately, we cannot accept returns on:
- Products that have been opened or used
- Items not in their original condition
- Gift cards or promotional items
🛠️ Damaged or Faulty Items
We carefully pack every order, but if something arrives damaged or incorrect, please contact us within 48 hours of delivery.
Email us at rudisnaturals@gmail.com with:
- Your order number
- A clear photo of the damaged or faulty item
We’ll either replace the item or issue a full refund — whichever works best for you.
💳 Refunds
Once we receive and inspect your returned item, we’ll let you know if the refund has been approved. If it is, we’ll process your refund back to your original payment method within 5–7 working days.
Please allow a few extra days for your bank to process and display the refund.
📦 Return Address
We’ll provide the return address when you contact us. Please do not send any items back without emailing us first, as we may not be able to process the return.
❓ Need Help?
Questions? Concerns? We’re happy to help — just email us at rudisnaturals@gmail.com.